Anti-Discrimination Policy
We do not tolerate discrimination of any kind against riders or Driver Partners on the basis of race, national origin, religion, gender, physical or mental disability, age, gender identity, sexual orientation, or any other characteristic protected under applicable law. Driver Partners may not discriminate against a rider on the basis of their points of departure or destination. Additionally, we do not tolerate discrimination of any kind against service animals. Riders or Driver Partners who violate these anti-discrimination policies may be restricted from accessing the service. If you believe that you have been subject to discrimination by a rider or Driver Partner, please provide feedback using the Via app, reply to the text message confirmation of your ride, email us at support-jerseycity@ridewithvia.com to report the issue, or call us at the Live Support number, (201) 514-6228.
- Zero Tolerance Policy
- Anti-Discrimination Policy
- Can children ride with Via Jersey City?
- How old must children be to have their own account and ride without an adult?
- Can service animals or pets ride with me?
Anti-Discrimination Policy
We do not tolerate discrimination of any kind against riders or Driver Partners on the basis of race, national origin, religion, gender, physical or mental disability, age, gender identity, sexual orientation, or any other characteristic protected under applicable law. Driver Partners may not discriminate against a rider on the basis of their points of departure or destination. Additionally, we do not tolerate discrimination of any kind against service animals. Riders or Driver Partners who violate these anti-discrimination policies may be restricted from accessing the service. If you believe that you have been subject to discrimination by a rider or Driver Partner, please provide feedback using the Via app, reply to the text message confirmation of your ride, email us at support-jerseycity@ridewithvia.com to report the issue, or call us at the Live Support number, (201) 514-6228.
