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Popular help topics: lost & found, billing issues, account access

How do I know which vehicle to look for?

In Jersey City, all vehicles in our service are Mercedes Metris vans or Electric Kia Niros – they all have signage that says Jersey City On-Demand. When you book a ride, whether over the phone or in the Via app, you’ll be notified of your driver’s license plate number.

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Riding With Via

How do I know which vehicle to look for?

In Jersey City, all vehicles in our service are Mercedes Metris vans or Electric Kia Niros – they all have signage that says Jersey City On-Demand. When you book a ride, whether over the phone or in the Via app, you’ll be notified of your driver’s license plate number.

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