Zero Tolerance Policy
Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners.
If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately:
- your driver partner may be under the influence of drugs or alcohol,
- your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or
- your driver engages in conduct which could be considered unlawful or illegal.
If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback in the review function of the Via App, send a text message by clicking "Get Help" here, or email us here.
- Zero Tolerance Policy
- Anti-Discrimination Policy
- Can children ride with Via Jersey City?
- How old must children be to have their own account and ride without an adult?
- Can service animals or pets ride with me?
Zero Tolerance Policy
Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners.
If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately:
- your driver partner may be under the influence of drugs or alcohol,
- your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or
- your driver engages in conduct which could be considered unlawful or illegal.
If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback in the review function of the Via App, send a text message by clicking "Get Help" here, or email us here.
