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What can we help you with?

Is wheelchair service available?

Yes! If you require wheelchair service, follow these steps:

    • Go to your app menu.
    • Tap on your name to go to your Account Details.
    • Toggle on ‘Wheelchair accessibility.’ That way, Via Jersey City will book you in a wheelchair accessible vehicle moving forward. You only need to do this once.

If you’d prefer to request your rides over the phone, you can call us at  201 514 6637 and let us know that you need a wheelchair accessible vehicle for all future ride bookings.

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About Via

Is wheelchair service available?

Yes! If you require wheelchair service, follow these steps:

    • Go to your app menu.
    • Tap on your name to go to your Account Details.
    • Toggle on ‘Wheelchair accessibility.’ That way, Via Jersey City will book you in a wheelchair accessible vehicle moving forward. You only need to do this once.

If you’d prefer to request your rides over the phone, you can call us at  201 514 6637 and let us know that you need a wheelchair accessible vehicle for all future ride bookings.

Was this article helpful?
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