- Can service animals or pets ride with me?
- Can my child ride in Birmingham On-Demand vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- Can I bring luggage/personal items in my vehicle?
- Can I use my phone while in a Birmingham On-Demand vehicle?
- I was charged a cleaning/damage fee - what is this?
- What is the no show fee on my account?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Zero Tolerance Policy
Via has a strict Zero Tolerance policy. Drivers are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or drivers.
If you are a rider and believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, reply to the text message confirmation of your ride, or email us here to report the issue.
- Can service animals or pets ride with me?
- Can my child ride in Birmingham On-Demand vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- Can I bring luggage/personal items in my vehicle?
- Can I use my phone while in a Birmingham On-Demand vehicle?
- I was charged a cleaning/damage fee - what is this?
- What is the no show fee on my account?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Zero Tolerance Policy
Via has a strict Zero Tolerance policy. Drivers are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or drivers.
If you are a rider and believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, reply to the text message confirmation of your ride, or email us here to report the issue.
