- Can I ride with my pet?
- Can my child ride in Birmingham On-Demand vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- Can I bring luggage/personal items in my vehicle?
- Can I use my phone while in a Birmingham On-Demand vehicle?
- I was charged a cleaning/damage fee - what is this?
- What is the no show fee on my account?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Can I ride with my pet?
Service animals must always be welcome to ride without restriction. Driver partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report a service animal issue, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
- Can I ride with my pet?
- Can my child ride in Birmingham On-Demand vehicle?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- Can I bring luggage/personal items in my vehicle?
- Can I use my phone while in a Birmingham On-Demand vehicle?
- I was charged a cleaning/damage fee - what is this?
- What is the no show fee on my account?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Can I ride with my pet?
Service animals must always be welcome to ride without restriction. Driver partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report a service animal issue, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
