- How do I book a ride?
- What are the points of interest in the app?
- Where do I wait for my ride?
- How do I know when my vehicle will arrive?
- How much does a ride cost?
- Can I bring my friends and family with me in a Birmingham On-Demand vehicle?
- What do Birmingham On-Demand vehicles look like?
- How do I know which car is mine?
- I don't have a smartphone. Can I still create an account?
- What is the ViaPass?
Where do I wait for my ride?
After you book a ride, the app will display the pickup location where the vehicle will meet you. Birmingham On-Demand is a corner-to-corner service, so we’ll pick you up and drop you off at a nearby corner!
Make sure you’re at the pickup spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is two minutes away and again when it arrives. For assistance, you can reply to that text or call our Live Support team at 205-236-0768 - we can always help! Additionally, you can contact the driver partner at any time directly through the app by pressing the small blue phone icon located on the right, at the bottom of the screen.
Remember: Birmingham On-Demand is a community, and you’re sharing your ride with other members. Keeping them waiting results in delays for the whole community, and if you’re more than 2 minutes late, the vehicle will have to leave. It’s the only way we can move everyone so quickly at such an incredible price.
Want to track your vehicle while you wait? In the app, zoom out from your pickup spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches.
- How do I book a ride?
- What are the points of interest in the app?
- Where do I wait for my ride?
- How do I know when my vehicle will arrive?
- How much does a ride cost?
- Can I bring my friends and family with me in a Birmingham On-Demand vehicle?
- What do Birmingham On-Demand vehicles look like?
- How do I know which car is mine?
- I don't have a smartphone. Can I still create an account?
- What is the ViaPass?
Where do I wait for my ride?
After you book a ride, the app will display the pickup location where the vehicle will meet you. Birmingham On-Demand is a corner-to-corner service, so we’ll pick you up and drop you off at a nearby corner!
Make sure you’re at the pickup spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is two minutes away and again when it arrives. For assistance, you can reply to that text or call our Live Support team at 205-236-0768 - we can always help! Additionally, you can contact the driver partner at any time directly through the app by pressing the small blue phone icon located on the right, at the bottom of the screen.
Remember: Birmingham On-Demand is a community, and you’re sharing your ride with other members. Keeping them waiting results in delays for the whole community, and if you’re more than 2 minutes late, the vehicle will have to leave. It’s the only way we can move everyone so quickly at such an incredible price.
Want to track your vehicle while you wait? In the app, zoom out from your pickup spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches.
