- How do I book a ride?
- What are the points of interest in the app?
- Where do I wait for my ride?
- How do I know when my vehicle will arrive?
- How much does a ride cost?
- Can I bring my friends and family with me in a Birmingham On-Demand vehicle?
- What do Birmingham On-Demand vehicles look like?
- How do I know which car is mine?
- I don't have a smartphone. Can I still create an account?
- What is the ViaPass?
How do I book a ride?
Download the free Via app (available on iPhone and Android), sign up for Via, and book a ride in a few super easy steps:
STEP 1: Move the map until the blue marker is at your desired pickup location, or enter your pickup and press "Confirm my Location." You can also manually type your address in the search bar and select the correct one from the drop down, or choose one of the pre-populated points of interest.
STEP 2: Confirm your booking for the correct number of passengers. With Birmingham On-Demand, you can book up to 6 passengers in one ride booking. If you need to increase the passenger count, you can hit the + button to add an additional passenger or the - button to subtract.
STEP 3: Move the map until the orange marker is at your desired drop-off location and press "Set My Destination." You can also manually type your address in the search bar and select the correct one from the drop down, or choose one of the pre-populated points of interest. We will check for available vehicles and connect you with the best vehicle for your ride.
STEP 4: Review the ride offer in the proposal screen (you may receive several proposals with different ETAs). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location and information on the car picking you up, will then be displayed.
Don't have a smartphone? Call Birmingham On-Demand live support at 205-236-0768 to book a ride over the phone. Please be prepared to provide the phone number tied to your account, your pick up address, and your drop off address.
- How do I book a ride?
- What are the points of interest in the app?
- Where do I wait for my ride?
- How do I know when my vehicle will arrive?
- How much does a ride cost?
- Can I bring my friends and family with me in a Birmingham On-Demand vehicle?
- What do Birmingham On-Demand vehicles look like?
- How do I know which car is mine?
- I don't have a smartphone. Can I still create an account?
- What is the ViaPass?
How do I book a ride?
Download the free Via app (available on iPhone and Android), sign up for Via, and book a ride in a few super easy steps:
STEP 1: Move the map until the blue marker is at your desired pickup location, or enter your pickup and press "Confirm my Location." You can also manually type your address in the search bar and select the correct one from the drop down, or choose one of the pre-populated points of interest.
STEP 2: Confirm your booking for the correct number of passengers. With Birmingham On-Demand, you can book up to 6 passengers in one ride booking. If you need to increase the passenger count, you can hit the + button to add an additional passenger or the - button to subtract.
STEP 3: Move the map until the orange marker is at your desired drop-off location and press "Set My Destination." You can also manually type your address in the search bar and select the correct one from the drop down, or choose one of the pre-populated points of interest. We will check for available vehicles and connect you with the best vehicle for your ride.
STEP 4: Review the ride offer in the proposal screen (you may receive several proposals with different ETAs). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location and information on the car picking you up, will then be displayed.
Don't have a smartphone? Call Birmingham On-Demand live support at 205-236-0768 to book a ride over the phone. Please be prepared to provide the phone number tied to your account, your pick up address, and your drop off address.
