- How much do rides cost?
- How do I pay for my rides?
- Can I transfer?
- Doesn't FrontRunner cost more?
- What is a ViaPass?
- Why did I get charged a No Show fee?
- Why did I get charged a Cancelation fee?
- How can I setup or change my payment method?
- What is the process for getting my senior or ADA discount?
- How can I check how far away my driver is?
I put in the wrong destination. Is it possible for me to change it while on my ride?
Unfortunately, it isn’t possible to change your destination when you’re already on a ride. If you need to change your destination, your driver will have to end your ride and you will have to go back into the app or call us on our booking line to book another ride to the correct destination.
By following routing, drivers ensure the quality of every passenger’s service.
Riding With Via
- How much do rides cost?
- How do I pay for my rides?
- Can I transfer?
- Doesn't FrontRunner cost more?
- What is a ViaPass?
- Why did I get charged a No Show fee?
- Why did I get charged a Cancelation fee?
- How can I setup or change my payment method?
- What is the process for getting my senior or ADA discount?
- How can I check how far away my driver is?
I put in the wrong destination. Is it possible for me to change it while on my ride?
Unfortunately, it isn’t possible to change your destination when you’re already on a ride. If you need to change your destination, your driver will have to end your ride and you will have to go back into the app or call us on our booking line to book another ride to the correct destination.
By following routing, drivers ensure the quality of every passenger’s service.
