- How do I book a ride?
- What are the points of interest in the app?
- Can I get to the Sunnyvale Caltrain Station?
- Where do I wait for my ride?
- How do I know when my Via will arrive?
- How much does a ride cost?
- What is the ViaPass?
- Can I bring my friends and family with me in a Via?
- What do Via vehicles look like?
- How do I know which car is mine?
How do I cancel a ride?
After a ride has been booked, you can cancel it by selecting the "Cancel Ride" option, at the bottom of your phone screen.
Please note that sometimes the "Cancel Ride" button will be hidden on the screen in order to give you more space to view the map. You can find the button again by pressing the grey line on the bottom of your screen just above the vehicle license plate number and description.
Our policy is that for any rides canceled more than 1 minute after booking, Via reserves the right to charge a $2.50 cancellation fee. As soon as a request enters the system, the car assigned is rerouted to accommodate the pick up, so a cancellation can end up adding a slight detour to not just the driver but also the existing passengers in the vehicle. However, if a cancellation occurs because the current ETA is more than 5 minutes greater than the original ETA that was quoted at the time of booking, the system will automatically waive the cancellation fee as we understand that in these situations our members need to be able to make the most informed decision about their ride. We are also happy to waive the cancellation fee in the event of an emergency or unforeseen situation.
- How do I book a ride?
- What are the points of interest in the app?
- Can I get to the Sunnyvale Caltrain Station?
- Where do I wait for my ride?
- How do I know when my Via will arrive?
- How much does a ride cost?
- What is the ViaPass?
- Can I bring my friends and family with me in a Via?
- What do Via vehicles look like?
- How do I know which car is mine?
How do I cancel a ride?
After a ride has been booked, you can cancel it by selecting the "Cancel Ride" option, at the bottom of your phone screen.
Please note that sometimes the "Cancel Ride" button will be hidden on the screen in order to give you more space to view the map. You can find the button again by pressing the grey line on the bottom of your screen just above the vehicle license plate number and description.
Our policy is that for any rides canceled more than 1 minute after booking, Via reserves the right to charge a $2.50 cancellation fee. As soon as a request enters the system, the car assigned is rerouted to accommodate the pick up, so a cancellation can end up adding a slight detour to not just the driver but also the existing passengers in the vehicle. However, if a cancellation occurs because the current ETA is more than 5 minutes greater than the original ETA that was quoted at the time of booking, the system will automatically waive the cancellation fee as we understand that in these situations our members need to be able to make the most informed decision about their ride. We are also happy to waive the cancellation fee in the event of an emergency or unforeseen situation.
