- Can service animals or pets ride with me?
- Can my child ride in Via?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- California Anti-Discrimination and Sexual Harassment Policy
What is the no show fee on my account?
Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after three minutes you're not at the vehicle, we'll have to move on and you may be assessed a $2.50 "No Show" fee.
Via Policies
- Can service animals or pets ride with me?
- Can my child ride in Via?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- California Anti-Discrimination and Sexual Harassment Policy
What is the no show fee on my account?
Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after three minutes you're not at the vehicle, we'll have to move on and you may be assessed a $2.50 "No Show" fee.
