- Can service animals or pets ride with me?
- Can my child ride in Via?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- California Anti-Discrimination and Sexual Harassment Policy
I was charged a cleaning/damage fee - what is this?
Our driver partners work hard to maintain their vehicles and take pride in their upkeep and cleanliness. In the event that the interior or exterior of the vehicle is damaged or dirtied as a result of intentional or negligent acts such as aggressive slamming of doors, vomiting, or pet accidents, a fee may be assessed and charged when applicable.
The exact amount charged will depend on the extent of the damage, up to $250. Via will always notify members when such a charge is necessary.
- Can service animals or pets ride with me?
- Can my child ride in Via?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- California Anti-Discrimination and Sexual Harassment Policy
I was charged a cleaning/damage fee - what is this?
Our driver partners work hard to maintain their vehicles and take pride in their upkeep and cleanliness. In the event that the interior or exterior of the vehicle is damaged or dirtied as a result of intentional or negligent acts such as aggressive slamming of doors, vomiting, or pet accidents, a fee may be assessed and charged when applicable.
The exact amount charged will depend on the extent of the damage, up to $250. Via will always notify members when such a charge is necessary.
