How do I retrieve something left in a Via?
We’ve all been there, and we feel for ya! As soon as you realize an item is missing, please let us know by emailing us at support-cup@ridewithvia.com, and we’ll put you in touch with your driver to track it down! At the end of the day, unclaimed items will be returned to Cupertino City Hall, and you can contact them to locate your item.
Common Questions
- My driver was great! How can I thank them?
- How do I retrieve something left in a Via?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I’m in the car?
- Where can I see my past rides and purchases?
- My driver left without me!
How do I retrieve something left in a Via?
We’ve all been there, and we feel for ya! As soon as you realize an item is missing, please let us know by emailing us at support-cup@ridewithvia.com, and we’ll put you in touch with your driver to track it down! At the end of the day, unclaimed items will be returned to Cupertino City Hall, and you can contact them to locate your item.
