- Can service animals or pets ride with me?
- Can my child ride in Via?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- California Anti-Discrimination and Sexual Harassment Policy
Zero Tolerance Policy
Via has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, reply to the text message confirmation of your ride, email us here to report the issue, or call us at the Live Support number.
How to File a Zero Tolerance Complaint with Via:
support-cup@ridewithvia.com
669-201-1892
- Can service animals or pets ride with me?
- Can my child ride in Via?
- Can I smoke or use an electronic cigarette in my vehicle?
- Can I eat in the vehicle?
- What is the no show fee on my account?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- California Anti-Discrimination and Sexual Harassment Policy
Zero Tolerance Policy
Via has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, reply to the text message confirmation of your ride, email us here to report the issue, or call us at the Live Support number.
How to File a Zero Tolerance Complaint with Via:
support-cup@ridewithvia.com
669-201-1892
