DC

 

What can we help you with?

How do I book a ride?

Download our free app (available on iPhone and Android), sign up for Via, and book a ride in a few super easy steps:

STEP 1: Move the map until the blue marker is at your desired pick-up location and press "Set Pickup." You can also manually type your address in the search bar and select the correct one from the dropdown.

IMG_2787.JPG

STEP 2: Confirm you’re booking for the correct number of passengers. With NewMo, you can book up to 2 passengers in one ride booking. If you need to increase the passenger count, you can hit the + button to add an additional passenger or the - button to subtract.

IMG_2788.JPG

STEP 3: Move the map until the orange marker is at your desired drop-off location and press "Set Dropoff." You can also manually type your address in the search bar and select the correct one from the dropdown. Via will check for available vehicles and connect you with the best vehicle for your ride.

IMG_2789.JPG

STEP 4: Review the ride offer in the proposal screen (you may receive several proposals with different ETAs). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location and information on the car picking you up, will then be displayed.

IMG_2793.JPG

Don't have a smartphone? Call Via live support at 617-655-8019 to book a ride over the phone. Please be prepared to provide the phone number tied to your account, your pick up address, and your drop off address.

Was this article helpful?
Riding With Via

How do I book a ride?

Download our free app (available on iPhone and Android), sign up for Via, and book a ride in a few super easy steps:

STEP 1: Move the map until the blue marker is at your desired pick-up location and press "Set Pickup." You can also manually type your address in the search bar and select the correct one from the dropdown.

IMG_2787.JPG

STEP 2: Confirm you’re booking for the correct number of passengers. With NewMo, you can book up to 2 passengers in one ride booking. If you need to increase the passenger count, you can hit the + button to add an additional passenger or the - button to subtract.

IMG_2788.JPG

STEP 3: Move the map until the orange marker is at your desired drop-off location and press "Set Dropoff." You can also manually type your address in the search bar and select the correct one from the dropdown. Via will check for available vehicles and connect you with the best vehicle for your ride.

IMG_2789.JPG

STEP 4: Review the ride offer in the proposal screen (you may receive several proposals with different ETAs). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location and information on the car picking you up, will then be displayed.

IMG_2793.JPG

Don't have a smartphone? Call Via live support at 617-655-8019 to book a ride over the phone. Please be prepared to provide the phone number tied to your account, your pick up address, and your drop off address.

Was this article helpful?
Support

Can't find what you're looking for?

Contact Via Support