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What can we help you with?

Where do I wait for my ride?

After you book a ride, the app will display the pick-up location where the vehicle will meet you. NewMo is a curb-to-curb service, so we’ll pick you up and drop you off right where you need to go! If you are booking a ride from a medical facility, please go to the designated patient pick-up spot to help you find it.

Make sure you’re at the pick-up spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is two minutes away and again when it arrives. For assistance, you can reply to that text or call our Live Support team at 617-655-8019 who can help out. Additionally, you can contact the driver partner at any time directly through the app by pressing the small blue phone icon located on the right, at the bottom of the screen. Or, you can use the driver number our Live Support team provided for that specific ride during the time of booking.

Remember: NewMo is a community, and you’re sharing your ride with other members. Keeping them waiting results in delays for the whole community, and if you’re more than 3 minutes late, the vehicle will just have to leave. It the only way we can move everyone so quickly at such an incredible price.

Want to track your vehicle while you wait? In the app, zoom out from your pick-up spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches.

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Riding With Via

Where do I wait for my ride?

After you book a ride, the app will display the pick-up location where the vehicle will meet you. NewMo is a curb-to-curb service, so we’ll pick you up and drop you off right where you need to go! If you are booking a ride from a medical facility, please go to the designated patient pick-up spot to help you find it.

Make sure you’re at the pick-up spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is two minutes away and again when it arrives. For assistance, you can reply to that text or call our Live Support team at 617-655-8019 who can help out. Additionally, you can contact the driver partner at any time directly through the app by pressing the small blue phone icon located on the right, at the bottom of the screen. Or, you can use the driver number our Live Support team provided for that specific ride during the time of booking.

Remember: NewMo is a community, and you’re sharing your ride with other members. Keeping them waiting results in delays for the whole community, and if you’re more than 3 minutes late, the vehicle will just have to leave. It the only way we can move everyone so quickly at such an incredible price.

Want to track your vehicle while you wait? In the app, zoom out from your pick-up spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches.

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