- I am a wheelchair passenger. Do you have vehicles that can accommodate me?
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
I am a wheelchair passenger. Do you have vehicles that can accommodate me?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
Yes! If you need a wheelchair accessible vehicle, please make sure to toggle on the "Wheelchair Accessible" option in your account profile. You will then be matched with a wheelchair accessible vehicle for your ride.
Via Policies
- I am a wheelchair passenger. Do you have vehicles that can accommodate me?
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
I am a wheelchair passenger. Do you have vehicles that can accommodate me?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
Yes! If you need a wheelchair accessible vehicle, please make sure to toggle on the "Wheelchair Accessible" option in your account profile. You will then be matched with a wheelchair accessible vehicle for your ride.
