DC

 

What can we help you with?

Why don’t I always get picked up or dropped off exactly where I request?

We at Via are a "corner to corner" service rather than a "door to door" service.

As Via is a shared service, we ask our members to help contribute to the efficiency of the service by walking to a nearby corner where traffic flows in the direction the vehicle is heading for their pick up and drop offs. This can also mean sometimes walking a block or two to your desired pick up or drop off cross street. This creates the efficiencies that allow us to pick up multiple passengers (which keeps our fares at our affordable rates) without adding a significant amount of time to the trip duration!

Was this article helpful?
Common Questions

Why don’t I always get picked up or dropped off exactly where I request?

We at Via are a "corner to corner" service rather than a "door to door" service.

As Via is a shared service, we ask our members to help contribute to the efficiency of the service by walking to a nearby corner where traffic flows in the direction the vehicle is heading for their pick up and drop offs. This can also mean sometimes walking a block or two to your desired pick up or drop off cross street. This creates the efficiencies that allow us to pick up multiple passengers (which keeps our fares at our affordable rates) without adding a significant amount of time to the trip duration!

Was this article helpful?
Support

Can't find what you're looking for?

Contact Via Support