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How do I create a Via account?

If this is your first time using the app, you'll need to press "Sign Me Up" and create an account before you can log in and book a ride.

Step One: Click on the "Sign Me Up" button in the home screen of the app.

Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!

Step Three:  Click Next to move to the second page. Input your credit card, debit card, or pre-paid card number, followed by the expiration date, the security code, and the billing zip code. If you have a TAP or LIFE card, please enter it by clicking on the 'Redeem your promo code >>' option. This will unlock TAP and LIFE pricing for all future rides. If you were referred by a friend, you can also enter their personal promo code into the "Promo code" box by clicking on the 'Redeem your promo code >>' option.

Once all of this is completed, press "Join" and you’ll be ready to ride!

Don't have a smartphone on which to access the app? Don't worry! Just call our Live Support team at (619) 731-0710 during our operating hours, and we'll connect you with someone who can help!

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Getting Started

How do I create a Via account?

If this is your first time using the app, you'll need to press "Sign Me Up" and create an account before you can log in and book a ride.

Step One: Click on the "Sign Me Up" button in the home screen of the app.

Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!

Step Three:  Click Next to move to the second page. Input your credit card, debit card, or pre-paid card number, followed by the expiration date, the security code, and the billing zip code. If you have a TAP or LIFE card, please enter it by clicking on the 'Redeem your promo code >>' option. This will unlock TAP and LIFE pricing for all future rides. If you were referred by a friend, you can also enter their personal promo code into the "Promo code" box by clicking on the 'Redeem your promo code >>' option.

Once all of this is completed, press "Join" and you’ll be ready to ride!

Don't have a smartphone on which to access the app? Don't worry! Just call our Live Support team at (619) 731-0710 during our operating hours, and we'll connect you with someone who can help!

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