- I don't speak English. Is there someone I can speak with to book a ride or create my account?
- I don't have a smartphone. Can I still create an account?
- How do I get the Via app?
- How do I create a Via account?
- Why does Via need my card number?
- How do referrals work at Via?
- I haven't taken a Via ride yet - why was I charged?
Why does Via need my card number?
When you sign up for Via, we ask you for a credit card, debit card, or pre-paid card. You can use any credit/debit/pre-paid card to pay for Via. Each time you take a ride or purchase Ride Credit, payment is simple and seamless – we automatically charge your card on file. Never worry about cash, we’ve got you covered.
The best way to pay for Via is to buy Ride Credit in the app. Before you ride, go to the Menu screen in your app, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you ever run low on credit, we will deduct any remaining credit and charge the card on file directly for the remainder of your ride.
- I don't speak English. Is there someone I can speak with to book a ride or create my account?
- I don't have a smartphone. Can I still create an account?
- How do I get the Via app?
- How do I create a Via account?
- Why does Via need my card number?
- How do referrals work at Via?
- I haven't taken a Via ride yet - why was I charged?
Why does Via need my card number?
When you sign up for Via, we ask you for a credit card, debit card, or pre-paid card. You can use any credit/debit/pre-paid card to pay for Via. Each time you take a ride or purchase Ride Credit, payment is simple and seamless – we automatically charge your card on file. Never worry about cash, we’ve got you covered.
The best way to pay for Via is to buy Ride Credit in the app. Before you ride, go to the Menu screen in your app, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you ever run low on credit, we will deduct any remaining credit and charge the card on file directly for the remainder of your ride.
