- I am a wheelchair passenger. Do you have vehicles that can accommodate me?
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Where can formal requests from law enforcement be sent?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
All subpoenas or other formal requests from law enforcement should be sent via e-mail to subpoenas@ridewithvia.com. A representative of Via will confirm receipt of all such requests.
Via Policies
- I am a wheelchair passenger. Do you have vehicles that can accommodate me?
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Where can formal requests from law enforcement be sent?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
All subpoenas or other formal requests from law enforcement should be sent via e-mail to subpoenas@ridewithvia.com. A representative of Via will confirm receipt of all such requests.
