In order to book a ride with Via, we require a valid and active credit card as the default payment method on your account. If you are receiving a message that your account is inactive, it means we weren't able to successfully validate the default credit card on your account. This means that your card issuing bank has declined your last transaction or our validation check. Major bummer!
- An incorrect credit card number or expiration date
- Insufficient funds in your account
- The bank's fraud rules blocked the transaction
Please double check your default card information is correct and up to date. If you are still having trouble, we recommend contacting your bank for more details.