- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Why is my account inactive?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
In order to book a ride with Via, we require a valid and active credit card as the default payment method on your account. If you are receiving a message that your account is inactive, it means we weren't able to successfully validate the default credit card on your account. This means that your card issuing bank has declined your last transaction or our validation check. Major bummer!
- An incorrect credit card number or expiration date
- Insufficient funds in your account
- The bank's fraud rules blocked the transaction
Please double check your default card information is correct and up to date. If you are still having trouble, we recommend contacting your bank for more details.
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Why is my account inactive?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
In order to book a ride with Via, we require a valid and active credit card as the default payment method on your account. If you are receiving a message that your account is inactive, it means we weren't able to successfully validate the default credit card on your account. This means that your card issuing bank has declined your last transaction or our validation check. Major bummer!
- An incorrect credit card number or expiration date
- Insufficient funds in your account
- The bank's fraud rules blocked the transaction
Please double check your default card information is correct and up to date. If you are still having trouble, we recommend contacting your bank for more details.
