- How do I cancel a ride?
- How do I book a ride?
- Can I book a ride over the phone?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which cars are mine?
- What is the ViaPass?
What is the ViaPass?
The ViaPass is especially designed for our most loyal commuters and makes Via more affordable than ever. To purchase a ViaPass, just open your app "Menu" and head to the section labeled "ViaPass."
The ViaPass in Arlington
Weekly (7-day) ViaPass
Your first Weekly ViaPass will be discounted to a rate of $20. After that, the Weekly ViaPass costs $25. The Weekly ViaPass allows you to take up to four (4) rides per day. This includes rides anywhere in our operating zone - including Downtown Arlington, UTA, the Entertainment District, the Parks Mall, the Highlands, and the Centreport TRE Station - during Via's operating days and hours.
The Weekly ViaPass will expire exactly 7 days from the time of activation. The Weekly ViaPass will be auto-renewed until you cancel it. You can cancel your ViaPass subscription at any time in the app by clicking on ViaPass in the app menu, then clicking auto-renew.
Monthly (30-day) ViaPass
A monthly ViaPass costs $80, and includes unlimited rides per day. This includes rides anywhere in our operating zone - including Downtown Arlington, UTA, the Entertainment District, the Parks Mall, the Highlands, and the Centreport TRE Station - during Via's operating days and hours.
The Monthly ViaPass will expire exactly 30 days from the time of activation. The Monthly ViaPass will be auto-renewed until you cancel it. You can cancel your ViaPass subscription at any time in the app by clicking on ViaPass in the app menu, then clicking auto-renew.
Some things to remember for all ViaPasses:
- The ViaPass is activated when you take your first ride
- Additional fees of $3 - $5 per passenger apply for +1s (additional passengers)
- Cancellations and No Shows are charged at $1.50 each
- The ViaPass is only valid for rides within our Arlington zone. If you’re using Via while in another Via city, you’ll need to pay for each individual trip, or buy extra Ride Credit or a local ViaPass.
*Terms & Conditions: The ViaPass is activated at the time you take your first ride, not at time of purchase, except when a ViaPass auto-renews, in which case activation of the new ViaPass will occur at the time of the expiration of the previously purchased ViaPass. Each ViaPass expires at the end of the stated validity period, to the minute of the activation time. Each individually purchased ViaPass is limited to a single user, account and device (i.e., multiple people cannot share a single ViaPass). ViaPass holders are prohibited from booking a ride on behalf of another person or party, and must be present in all bookings made with their ViaPass. Via reserves the right to deactivate any ViaPass it determines to be used in violation of these terms, with immediate effect, and without refunds. A ViaPass holder may book rides for his or her +1’s, though additional fees apply. The ViaPass cannot be combined with other offers or promotions. Charges for ride cancellations and no-show fees will apply. Available while supplies last. Via reserves the right to cancel this offer or modify its terms at any time. Via does not guarantee the availability of rides.
- How do I cancel a ride?
- How do I book a ride?
- Can I book a ride over the phone?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which cars are mine?
- What is the ViaPass?
What is the ViaPass?
The ViaPass is especially designed for our most loyal commuters and makes Via more affordable than ever. To purchase a ViaPass, just open your app "Menu" and head to the section labeled "ViaPass."
The ViaPass in Arlington
Weekly (7-day) ViaPass
Your first Weekly ViaPass will be discounted to a rate of $20. After that, the Weekly ViaPass costs $25. The Weekly ViaPass allows you to take up to four (4) rides per day. This includes rides anywhere in our operating zone - including Downtown Arlington, UTA, the Entertainment District, the Parks Mall, the Highlands, and the Centreport TRE Station - during Via's operating days and hours.
The Weekly ViaPass will expire exactly 7 days from the time of activation. The Weekly ViaPass will be auto-renewed until you cancel it. You can cancel your ViaPass subscription at any time in the app by clicking on ViaPass in the app menu, then clicking auto-renew.
Monthly (30-day) ViaPass
A monthly ViaPass costs $80, and includes unlimited rides per day. This includes rides anywhere in our operating zone - including Downtown Arlington, UTA, the Entertainment District, the Parks Mall, the Highlands, and the Centreport TRE Station - during Via's operating days and hours.
The Monthly ViaPass will expire exactly 30 days from the time of activation. The Monthly ViaPass will be auto-renewed until you cancel it. You can cancel your ViaPass subscription at any time in the app by clicking on ViaPass in the app menu, then clicking auto-renew.
Some things to remember for all ViaPasses:
- The ViaPass is activated when you take your first ride
- Additional fees of $3 - $5 per passenger apply for +1s (additional passengers)
- Cancellations and No Shows are charged at $1.50 each
- The ViaPass is only valid for rides within our Arlington zone. If you’re using Via while in another Via city, you’ll need to pay for each individual trip, or buy extra Ride Credit or a local ViaPass.
*Terms & Conditions: The ViaPass is activated at the time you take your first ride, not at time of purchase, except when a ViaPass auto-renews, in which case activation of the new ViaPass will occur at the time of the expiration of the previously purchased ViaPass. Each ViaPass expires at the end of the stated validity period, to the minute of the activation time. Each individually purchased ViaPass is limited to a single user, account and device (i.e., multiple people cannot share a single ViaPass). ViaPass holders are prohibited from booking a ride on behalf of another person or party, and must be present in all bookings made with their ViaPass. Via reserves the right to deactivate any ViaPass it determines to be used in violation of these terms, with immediate effect, and without refunds. A ViaPass holder may book rides for his or her +1’s, though additional fees apply. The ViaPass cannot be combined with other offers or promotions. Charges for ride cancellations and no-show fees will apply. Available while supplies last. Via reserves the right to cancel this offer or modify its terms at any time. Via does not guarantee the availability of rides.
