- How do I cancel a ride?
- How do I book a ride?
- Can I book a ride over the phone?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which cars are mine?
- What is the ViaPass?
How do I pay for a ride?
Paying for rides is simple - the credit, debit, or pre-paid card you have on file in the app will be automatically charged at the end of each ride. If you’re a frequent rider, the best way to pay for Via is to buy Ride Credit in the app. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file.
You can also enable our auto-refill feature and ensure your credit is topped up when you're running low! Simply move the toggle at the bottom of the "Ride Credit" page in the app to the ON position. Each time your balance falls below $10, this authorizes the automatic purchase of Ride Credit in the amount of your most recent Ride Credit purchase
Via can accommodate users in Arlington who do not have credit or debit cards by allowing them to purchase a pre-paid debit card from any vendor and using that card within the app.
We also accept Google Pay as payment. You can read about other ways to pay for rides here.
- How do I cancel a ride?
- How do I book a ride?
- Can I book a ride over the phone?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which cars are mine?
- What is the ViaPass?
How do I pay for a ride?
Paying for rides is simple - the credit, debit, or pre-paid card you have on file in the app will be automatically charged at the end of each ride. If you’re a frequent rider, the best way to pay for Via is to buy Ride Credit in the app. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file.
You can also enable our auto-refill feature and ensure your credit is topped up when you're running low! Simply move the toggle at the bottom of the "Ride Credit" page in the app to the ON position. Each time your balance falls below $10, this authorizes the automatic purchase of Ride Credit in the amount of your most recent Ride Credit purchase
Via can accommodate users in Arlington who do not have credit or debit cards by allowing them to purchase a pre-paid debit card from any vendor and using that card within the app.
We also accept Google Pay as payment. You can read about other ways to pay for rides here.
