- How do I cancel a ride?
- How do I book a ride?
- Can I book a ride over the phone?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which cars are mine?
- What is the ViaPass?
How do I know which cars are mine?
When you book your Via, we'll list the information about the car coming to pick you up directly in the ride screen. This will include the license plate number, the sign number that the Via will be displaying, as well as the type of car.
When the Via-cle is approaching, we'll send you a quick reminder text with this information (as well as the pick up spot). Once the vehicle has arrived, you'll receive another text and a "Your Via is here" notice in your app.
Via Pro Tip: It's a crowded sea of Via-cles out there, so make sure you check that you're getting into the right car!
- How do I cancel a ride?
- How do I book a ride?
- Can I book a ride over the phone?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which cars are mine?
- What is the ViaPass?
How do I know which cars are mine?
When you book your Via, we'll list the information about the car coming to pick you up directly in the ride screen. This will include the license plate number, the sign number that the Via will be displaying, as well as the type of car.
When the Via-cle is approaching, we'll send you a quick reminder text with this information (as well as the pick up spot). Once the vehicle has arrived, you'll receive another text and a "Your Via is here" notice in your app.
Via Pro Tip: It's a crowded sea of Via-cles out there, so make sure you check that you're getting into the right car!
