- How do I cancel a ride?
- How do I book a ride?
- Can I book a ride over the phone?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which cars are mine?
- What is the ViaPass?
Is tip required?
While tipping is not required, you are welcome to tip directly in your app either during or after your ride. You'll see the option to leave no tip, 15%, 20% or a custom amount.
Additionally, if you have a really great ride please let us know by rating your driver and leaving feedback in the app, or sending us a note about what made him or her great. We take these comments into consideration when determining our Driver of the Week and our weekly Customer Service awards.
Note: The tip will be calculated based on the ride's total cost, minus tolls. For ViaPass riders, the tip will be calculated based on the potential total cost sans subscription. Tips are not taxed. Tips are non refundable.
- How do I cancel a ride?
- How do I book a ride?
- Can I book a ride over the phone?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which cars are mine?
- What is the ViaPass?
Is tip required?
While tipping is not required, you are welcome to tip directly in your app either during or after your ride. You'll see the option to leave no tip, 15%, 20% or a custom amount.
Additionally, if you have a really great ride please let us know by rating your driver and leaving feedback in the app, or sending us a note about what made him or her great. We take these comments into consideration when determining our Driver of the Week and our weekly Customer Service awards.
Note: The tip will be calculated based on the ride's total cost, minus tolls. For ViaPass riders, the tip will be calculated based on the potential total cost sans subscription. Tips are not taxed. Tips are non refundable.
