- My driver was great! How do I let them know?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I am not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where do I see my past rides and purchases?
- My driver left without me!
My driver left without me!
Oh no - we're sorry we didn't get you on board!
If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and send an email us here so we can look into what went wrong.
If your app is indicating that you were picked up, please call or text our Live Support Team directly by replying to any message we have sent you, so we can cancel that ride and make sure you are able to re-book.
- My driver was great! How do I let them know?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I am not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where do I see my past rides and purchases?
- My driver left without me!
My driver left without me!
Oh no - we're sorry we didn't get you on board!
If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and send an email us here so we can look into what went wrong.
If your app is indicating that you were picked up, please call or text our Live Support Team directly by replying to any message we have sent you, so we can cancel that ride and make sure you are able to re-book.
