- My driver was great! How do I let them know?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I am not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where do I see my past rides and purchases?
- My driver left without me!
Why did I get charged a No Show fee?
Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $1.50 "No Show" fee.
If you ever have trouble locating your ride, you can contact the driver partner directly through the app by pressing the small green phone icon located on the right, at the bottom of the screen. You can also send a quick text message to our Live Support Team by replying to the text message we sent you about your vehicle's arrival or calling us at 817-784-7382.
We'll do our best to get you on board!
- My driver was great! How do I let them know?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I am not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where do I see my past rides and purchases?
- My driver left without me!
Why did I get charged a No Show fee?
Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $1.50 "No Show" fee.
If you ever have trouble locating your ride, you can contact the driver partner directly through the app by pressing the small green phone icon located on the right, at the bottom of the screen. You can also send a quick text message to our Live Support Team by replying to the text message we sent you about your vehicle's arrival or calling us at 817-784-7382.
We'll do our best to get you on board!
