- Can service animals or pets ride with me?
- I am a wheelchair passenger. Do you have vehicles that can accommodate me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Can service animals or pets ride with me?
Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
- Can service animals or pets ride with me?
- I am a wheelchair passenger. Do you have vehicles that can accommodate me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Can service animals or pets ride with me?
Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
