- Can service animals or pets ride with me?
- I am a wheelchair passenger. Do you have vehicles that can accommodate me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Are weapons prohibited in my Via?
Via has a strict "No Weapons" policy. This means that if any driver partner or member possesses a weapon in a Via (including a firearm, a knife or another type of weapon), regardless of whether possession of such a weapon is legal or whether they have a lawful permit for that weapon, they will be removed from the service.
Help us make our shared community safer for all members and driver partners by refraining from bringing weapons of any kind when you ride with Via.
Via reserves sole judgment on what constitutes a "weapon." If you observed a weapon in a Via, please contact Via Support immediately.
- Can service animals or pets ride with me?
- I am a wheelchair passenger. Do you have vehicles that can accommodate me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Are weapons prohibited in my Via?
Via has a strict "No Weapons" policy. This means that if any driver partner or member possesses a weapon in a Via (including a firearm, a knife or another type of weapon), regardless of whether possession of such a weapon is legal or whether they have a lawful permit for that weapon, they will be removed from the service.
Help us make our shared community safer for all members and driver partners by refraining from bringing weapons of any kind when you ride with Via.
Via reserves sole judgment on what constitutes a "weapon." If you observed a weapon in a Via, please contact Via Support immediately.
