I haven't taken a Via yet - why was I charged?
When you create a Via account, we need to confirm your credit or debit card is valid, so you may see a $1 pre-authorization charge on your card. That charge is immediately voided, so don’t worry, you are never actually charged, and the $1 is never deducted from your account!
If this is the first time you are booking with a new card you may see an authorization in the amount of your requested ride. Rest assured, if you opted not to book the ride this hold will be removed from your account in 3-7 business days depending on your bank or credit card company's processing times.
- How do I get the Via app?
- How do I create an account?
- How do referrals and ride credits work?
- Why does Via need my credit card number?
- Which commuter benefits cards can I use to pay for Via?
- How do I pay for Via with my commuter benefits debit card?
- I haven't taken a Via yet - why was I charged?
I haven't taken a Via yet - why was I charged?
When you create a Via account, we need to confirm your credit or debit card is valid, so you may see a $1 pre-authorization charge on your card. That charge is immediately voided, so don’t worry, you are never actually charged, and the $1 is never deducted from your account!
If this is the first time you are booking with a new card you may see an authorization in the amount of your requested ride. Rest assured, if you opted not to book the ride this hold will be removed from your account in 3-7 business days depending on your bank or credit card company's processing times.
