- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- Can I change my destination once I'm in the car?
- Why is my place pin in the middle of the ocean?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Where can I see my past rides and purchases?
- Why don't I always get picked up and dropped off exactly where I request?
- Oops, I forgot to press +1!
Can I change my destination once I'm in the car?
We get it - mistakes happen, plans change, and sometimes the destination where you booked to is no longer the destination you need to get to.
While we aim to please on every ride, in the event that a change would delay another passenger in the car or awaiting pick up, we can't accommodate requests for changes to drop-offs. You can always shoot us a text mid-ride, and we'll certainly try our best to accommodate your situation. If you haven't gotten on board yet, just cancel the ride and re-book with the new destination!
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- Can I change my destination once I'm in the car?
- Why is my place pin in the middle of the ocean?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Where can I see my past rides and purchases?
- Why don't I always get picked up and dropped off exactly where I request?
- Oops, I forgot to press +1!
Can I change my destination once I'm in the car?
We get it - mistakes happen, plans change, and sometimes the destination where you booked to is no longer the destination you need to get to.
While we aim to please on every ride, in the event that a change would delay another passenger in the car or awaiting pick up, we can't accommodate requests for changes to drop-offs. You can always shoot us a text mid-ride, and we'll certainly try our best to accommodate your situation. If you haven't gotten on board yet, just cancel the ride and re-book with the new destination!
