- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- Can I change my destination once I'm in the car?
- Why is my place pin in the middle of the ocean?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Where can I see my past rides and purchases?
- Why don't I always get picked up and dropped off exactly where I request?
- Oops, I forgot to press +1!
I had an issue with my ride. How can I let you know?
Oh dear! We’re sorry to hear that there was a problem with your ride. Please let us know what went wrong either by filling out the feedback screen in the app after your ride or by emailing us here.
Common Questions
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- Can I change my destination once I'm in the car?
- Why is my place pin in the middle of the ocean?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Where can I see my past rides and purchases?
- Why don't I always get picked up and dropped off exactly where I request?
- Oops, I forgot to press +1!
I had an issue with my ride. How can I let you know?
Oh dear! We’re sorry to hear that there was a problem with your ride. Please let us know what went wrong either by filling out the feedback screen in the app after your ride or by emailing us here.
