- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- Can I change my destination once I'm in the car?
- Why is my place pin in the middle of the ocean?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Where can I see my past rides and purchases?
- Why don't I always get picked up and dropped off exactly where I request?
- Oops, I forgot to press +1!
Why did I get charged a No Show fee?
Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $1.50 "No Show" fee.
If you ever have trouble locating your ride, you can contact the driver partner directly through the app by pressing the small green phone icon located on the right, at the bottom of the screen. You can also send a quick text message to our Live Support Team by replying to the text message we sent you about your vehicle's arrival.
We'll do our best to get you on board!
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- Can I change my destination once I'm in the car?
- Why is my place pin in the middle of the ocean?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Where can I see my past rides and purchases?
- Why don't I always get picked up and dropped off exactly where I request?
- Oops, I forgot to press +1!
Why did I get charged a No Show fee?
Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $1.50 "No Show" fee.
If you ever have trouble locating your ride, you can contact the driver partner directly through the app by pressing the small green phone icon located on the right, at the bottom of the screen. You can also send a quick text message to our Live Support Team by replying to the text message we sent you about your vehicle's arrival.
We'll do our best to get you on board!
