- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- Can I change my destination once I'm in the car?
- Why is my place pin in the middle of the ocean?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Where can I see my past rides and purchases?
- Why don't I always get picked up and dropped off exactly where I request?
- Oops, I forgot to press +1!
Why do I see "Braintee" on my credit card statement?
While most charges from Via will appear on your bank statement as "Via" or "Via Via," your charge card's bank will ultimately determine exactly how the charge appears on a statement.
Via uses Braintree, an online payment processor owned by PayPal, to process transactions. Numerous other businesses use Braintree as well, but the name of the store or merchant charging you will appear on your statement once the transaction is finalized by your bank, typically within 7 days.
You can find more information directly through Braintree here.
If you have any questions about charges on your card you believe come from Via, please contact us here.
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- Can I change my destination once I'm in the car?
- Why is my place pin in the middle of the ocean?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Where can I see my past rides and purchases?
- Why don't I always get picked up and dropped off exactly where I request?
- Oops, I forgot to press +1!
Why do I see "Braintee" on my credit card statement?
While most charges from Via will appear on your bank statement as "Via" or "Via Via," your charge card's bank will ultimately determine exactly how the charge appears on a statement.
Via uses Braintree, an online payment processor owned by PayPal, to process transactions. Numerous other businesses use Braintree as well, but the name of the store or merchant charging you will appear on your statement once the transaction is finalized by your bank, typically within 7 days.
You can find more information directly through Braintree here.
If you have any questions about charges on your card you believe come from Via, please contact us here.
