DC

 

What can we help you with?

I was charged a cleaning fee - what is this?

Our drivers work hard to maintain their vehicles and take pride in their cleanliness. A cleaning fee for damage to the interior or exterior of the vehicle incurred as a result of events such as vomiting or pet accidents may be assessed and charged when applicable. In most cases, this fee will be $100 – $200, but the exact amount will depend on the extent of the damage. Via will always notify members when such a charge is necessary.
 
Was this article helpful?
Via Policies

I was charged a cleaning fee - what is this?

Our drivers work hard to maintain their vehicles and take pride in their cleanliness. A cleaning fee for damage to the interior or exterior of the vehicle incurred as a result of events such as vomiting or pet accidents may be assessed and charged when applicable. In most cases, this fee will be $100 – $200, but the exact amount will depend on the extent of the damage. Via will always notify members when such a charge is necessary.
 
Was this article helpful?
Support

Can't find what you're looking for?

Contact Via Support