- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- Can I change my destination once I'm in the car?
- Why is my place pin in the middle of the ocean?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Where can I see my past rides and purchases?
- Why don't I always get picked up and dropped off exactly where I request?
- Oops, I forgot to press +1!
How do I reset my password?
When logging in, first make sure you are using the exact e-mail address that you used to open your Via account. To reset your password, first open the app and select "Log me in." In the password box, press "Forgot your password?"
On this screen enter your phone number and press "Send"
Once you receive the password by text, you can go back into the app and log in with the password we sent you. Once logged in, you can change the password to one of your liking.
Click on the "Menu" icon in the top left and then on your user profile (where your name and number are displayed) - this will take you to edit your profile. Click on the "Password" field:
On this screen you will enter the current password (the one from the text message), and then enter a new password of your choice - then click "Save."
If you need further assistance, don't hesitate to e-mail us here.
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- Can I change my destination once I'm in the car?
- Why is my place pin in the middle of the ocean?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Where can I see my past rides and purchases?
- Why don't I always get picked up and dropped off exactly where I request?
- Oops, I forgot to press +1!
How do I reset my password?
When logging in, first make sure you are using the exact e-mail address that you used to open your Via account. To reset your password, first open the app and select "Log me in." In the password box, press "Forgot your password?"
On this screen enter your phone number and press "Send"
Once you receive the password by text, you can go back into the app and log in with the password we sent you. Once logged in, you can change the password to one of your liking.
Click on the "Menu" icon in the top left and then on your user profile (where your name and number are displayed) - this will take you to edit your profile. Click on the "Password" field:
On this screen you will enter the current password (the one from the text message), and then enter a new password of your choice - then click "Save."
If you need further assistance, don't hesitate to e-mail us here.
