- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
Where do I go for my pick-up?
Safe Ride pickups or drop-offs will always be close by (in front of the requested address, the nearest corner, or at a designated on-campus location). However, note that due to road access and safety concerns, some pickups may be a short distance away. Please check the Via rider app for your exact pickup location and walking instructions to this location. If you are unsure about where to wait, or if you can't locate your driver, please don't hesitate to text Via Live Support in the Via app.
- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
Where do I go for my pick-up?
Safe Ride pickups or drop-offs will always be close by (in front of the requested address, the nearest corner, or at a designated on-campus location). However, note that due to road access and safety concerns, some pickups may be a short distance away. Please check the Via rider app for your exact pickup location and walking instructions to this location. If you are unsure about where to wait, or if you can't locate your driver, please don't hesitate to text Via Live Support in the Via app.
