- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
How will I know when my car arrives?
Safe Ride does not call you when your car arrives. The Via app will send you a notification when your vehicle is two minutes away, and a text when the vehicle is at the pickup location. Please be outside or within visual range of the pickup location at the time of your estimate.
Safe Ride vehicles will be encouraged to display the Northwestern Safe Ride logo on them, and you should confirm the vehicle type and plate number in the Via app. If you don't see your car and the app is indicating your vehicle is at the pickup, you can call the driver directly to coordinate. Due to high demand, as well as rides Safe Rides being shared with other NU students, we cannot keep other passengers waiting - your driver will only wait for two minutes before reporting you as a no-show.
- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
How will I know when my car arrives?
Safe Ride does not call you when your car arrives. The Via app will send you a notification when your vehicle is two minutes away, and a text when the vehicle is at the pickup location. Please be outside or within visual range of the pickup location at the time of your estimate.
Safe Ride vehicles will be encouraged to display the Northwestern Safe Ride logo on them, and you should confirm the vehicle type and plate number in the Via app. If you don't see your car and the app is indicating your vehicle is at the pickup, you can call the driver directly to coordinate. Due to high demand, as well as rides Safe Rides being shared with other NU students, we cannot keep other passengers waiting - your driver will only wait for two minutes before reporting you as a no-show.
