- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
How do I know which car is mine?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
When you book your Via, we'll list the information about the car coming to pick you up directly in the ride screen. This will include the license plate number, the sign number that the Via will be displaying, as well as the type of car.
When the Via-cle is approaching, we'll send you a quick reminder text with this information (as well as the pick up spot). Once the vehicle has arrived, you'll receive another text and a "Your Via is here" notice in your app.
Via Pro Tip: It's a crowded sea of Via-cles out there, so make sure you check that you're getting into the right car!
- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
How do I know which car is mine?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
When you book your Via, we'll list the information about the car coming to pick you up directly in the ride screen. This will include the license plate number, the sign number that the Via will be displaying, as well as the type of car.
When the Via-cle is approaching, we'll send you a quick reminder text with this information (as well as the pick up spot). Once the vehicle has arrived, you'll receive another text and a "Your Via is here" notice in your app.
Via Pro Tip: It's a crowded sea of Via-cles out there, so make sure you check that you're getting into the right car!
