DC

 

What can we help you with?

How do I pay for a ride?

The best way to pay for Via is to buy Ride Credit or a ViaPass in the app (under "Menu" - "ViaPass"). Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file. You can also enable our auto-refill feature and ensure you never pay more than the pre-paid rate per ride again! Simply move the toggle at the bottom of the "Ride Credit" page in the app to the ON position. Each time your balance falls below $10, this authorizes the automatic purchase of Ride Credit in the amount of your most recent Ride Credit purchase

We also accept Google Pay for payment. We do not accept cash payment, PayPal, or pre-paid debit cards.

Was this article helpful?
Riding With Via

How do I pay for a ride?

The best way to pay for Via is to buy Ride Credit or a ViaPass in the app (under "Menu" - "ViaPass"). Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file. You can also enable our auto-refill feature and ensure you never pay more than the pre-paid rate per ride again! Simply move the toggle at the bottom of the "Ride Credit" page in the app to the ON position. Each time your balance falls below $10, this authorizes the automatic purchase of Ride Credit in the amount of your most recent Ride Credit purchase

We also accept Google Pay for payment. We do not accept cash payment, PayPal, or pre-paid debit cards.

Was this article helpful?
Support

Can't find what you're looking for?

Contact Via Support