- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
How do I cancel a ride?
After a ride has been booked, you can cancel it by selecting the "Cancel Ride" option, at the bottom of your phone screen.
Please note that sometimes the "Cancel Ride" button will be hidden on the screen in order to give you more space to view the map. If this is the case, you can find the button again by pressing the grey line on the bottom of your screen just above the vehicle license plate number and description.
If you booked the ride over the phone, please call back to let the dispatcher know.
- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
How do I cancel a ride?
After a ride has been booked, you can cancel it by selecting the "Cancel Ride" option, at the bottom of your phone screen.
Please note that sometimes the "Cancel Ride" button will be hidden on the screen in order to give you more space to view the map. If this is the case, you can find the button again by pressing the grey line on the bottom of your screen just above the vehicle license plate number and description.
If you booked the ride over the phone, please call back to let the dispatcher know.
