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What if I'm late - will my driver wait for me?

Due to high demand, as well as rides Safe Rides being shared with other NU students, we cannot keep other passengers waiting - your driver will only wait for two minutes before reporting you as a no-show.

If you're waiting at your pick up location and can't find your car, don't panic! Give your driver a call using the green phone icon in the app or send our Live Support team chat by clicking "Get Help" here: https://via.app.link. We'll make sure to get you on board!

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Riding With Via

What if I'm late - will my driver wait for me?

Due to high demand, as well as rides Safe Rides being shared with other NU students, we cannot keep other passengers waiting - your driver will only wait for two minutes before reporting you as a no-show.

If you're waiting at your pick up location and can't find your car, don't panic! Give your driver a call using the green phone icon in the app or send our Live Support team chat by clicking "Get Help" here: https://via.app.link. We'll make sure to get you on board!

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