- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
What if I'm late - will my driver wait for me?
Due to high demand, as well as rides Safe Rides being shared with other NU students, we cannot keep other passengers waiting - your driver will only wait for two minutes before reporting you as a no-show.
If you're waiting at your pick up location and can't find your car, don't panic! Give your driver a call using the green phone icon in the app or send our Live Support team chat by clicking "Get Help" here: https://via.app.link. We'll make sure to get you on board!
- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
What if I'm late - will my driver wait for me?
Due to high demand, as well as rides Safe Rides being shared with other NU students, we cannot keep other passengers waiting - your driver will only wait for two minutes before reporting you as a no-show.
If you're waiting at your pick up location and can't find your car, don't panic! Give your driver a call using the green phone icon in the app or send our Live Support team chat by clicking "Get Help" here: https://via.app.link. We'll make sure to get you on board!
