- What measures is Safe Ride taking against COVID-19?
- My driver was great! How can I thank them?
- I think I left something in the car. Is there a lost and found?
- My phone died! Is my ride canceled?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with a ride. how do I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why didn't I receive my referral credit yet?
Can I change my destination once I'm in the car?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
We get it - mistakes happen, plans change, and sometimes the destination where you booked to is no longer the destination you need to get to.
While we aim to please on every ride, in the event that a change would delay another passenger in the car or awaiting pick up, we can't accommodate requests for changes to drop-offs. You can always shoot us a chat (by clicking "Get Help" here: https://via.app.link), and we'll certainly try our best to accommodate your situation. If you haven't gotten on board yet, just cancel the ride and re-book with the new destination!
Note: If you've booked a private ride and need to change your destination, please let us know by sending a chat so we can assist right away!
- What measures is Safe Ride taking against COVID-19?
- My driver was great! How can I thank them?
- I think I left something in the car. Is there a lost and found?
- My phone died! Is my ride canceled?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with a ride. how do I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why didn't I receive my referral credit yet?
Can I change my destination once I'm in the car?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
We get it - mistakes happen, plans change, and sometimes the destination where you booked to is no longer the destination you need to get to.
While we aim to please on every ride, in the event that a change would delay another passenger in the car or awaiting pick up, we can't accommodate requests for changes to drop-offs. You can always shoot us a chat (by clicking "Get Help" here: https://via.app.link), and we'll certainly try our best to accommodate your situation. If you haven't gotten on board yet, just cancel the ride and re-book with the new destination!
Note: If you've booked a private ride and need to change your destination, please let us know by sending a chat so we can assist right away!
