- What measures is Safe Ride taking against COVID-19?
- My driver was great! How can I thank them?
- I think I left something in the car. Is there a lost and found?
- My phone died! Is my ride canceled?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with a ride. how do I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why didn't I receive my referral credit yet?
My driver left without me!
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Oh no! We're sorry we didn't get you on board! If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and send an email here so we can look into what went wrong.
If your app is indicating that you were picked up, please send a chat (by clicking "Get Help" here: https://via.app.link), so our Live Support Team can cancel that ride and make sure you are able to re-book.
Common Questions
- What measures is Safe Ride taking against COVID-19?
- My driver was great! How can I thank them?
- I think I left something in the car. Is there a lost and found?
- My phone died! Is my ride canceled?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with a ride. how do I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why didn't I receive my referral credit yet?
My driver left without me!
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Oh no! We're sorry we didn't get you on board! If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and send an email here so we can look into what went wrong.
If your app is indicating that you were picked up, please send a chat (by clicking "Get Help" here: https://via.app.link), so our Live Support Team can cancel that ride and make sure you are able to re-book.
