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My driver left without me!

Oh no! We're sorry we didn't get you on board! If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and send an email here so we can look into what went wrong. 
 

If your app is indicating that you were picked up, please send a chat (by clicking "Get Help" here: https://via.app.link), so our Live Support Team can cancel that ride and make sure you are able to re-book.
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Common Questions

My driver left without me!

Oh no! We're sorry we didn't get you on board! If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and send an email here so we can look into what went wrong. 
 

If your app is indicating that you were picked up, please send a chat (by clicking "Get Help" here: https://via.app.link), so our Live Support Team can cancel that ride and make sure you are able to re-book.
Was this article helpful?
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