- Can service animals or pets ride with me?
- The Four Rules of Via
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can my child ride with Via?
- Can Via deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Can service animals or pets ride with me?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can my child ride with Via?
- Can Via deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Can service animals or pets ride with me?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
