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What can we help you with?

Can I ride with my pet?

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

Service animals must always be welcome to ride without restriction. Driver partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report a service animal issue, please contact Via support.

Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
 
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Via Policies

Can I ride with my pet?

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

Service animals must always be welcome to ride without restriction. Driver partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report a service animal issue, please contact Via support.

Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
 
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Support

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