- Can service animals or pets ride with me?
- The Four Rules of Via
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can my child ride with Via?
- Can Via deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Are weapons prohibited in my Via?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Via has a strict "No Weapons" policy. This means that if any driver partner or member possesses a weapon in a Via (including a firearm, a knife or another type of weapon), regardless of whether possession of such a weapon is legal or whether they have a lawful permit for that weapon, they will be removed from the service.
Help us make our shared community safer for all members and driver partners by refraining from bringing weapons of any kind when you ride with Via.
Via reserves sole judgment on what constitutes a "weapon." If you observed a weapon in a Via, please contact us here immediately.
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can my child ride with Via?
- Can Via deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Are weapons prohibited in my Via?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Via has a strict "No Weapons" policy. This means that if any driver partner or member possesses a weapon in a Via (including a firearm, a knife or another type of weapon), regardless of whether possession of such a weapon is legal or whether they have a lawful permit for that weapon, they will be removed from the service.
Help us make our shared community safer for all members and driver partners by refraining from bringing weapons of any kind when you ride with Via.
Via reserves sole judgment on what constitutes a "weapon." If you observed a weapon in a Via, please contact us here immediately.
