- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
How do I request a Safe Ride?
The fastest and easiest way to request a Safe Ride is through the Via Rider app. Download the app on your smartphone and create an account. Apply your unique promo code provided by the University (download your code from the Northwestern Safe Ride website here) to the Via app using these directions. Once you're ready, enter your origin and destination by dragging the pin or entering a location using the search bar to begin requesting your ride. Be sure to adjust your passenger count to the number of riders in your party. Select the free NU Safe Ride proposal from the proposal list.
If you don't have a smartphone, call (847) 260-7400 for booking help. We will respond as quickly as we can, but due to call volume, it may take a few minutes to receive a response. The dispatcher will ask you for your unique single-use promo code, origin location, destination, and the number of riders. The dispatcher will give you an estimated time of arrival and a pickup location.
- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
How do I request a Safe Ride?
The fastest and easiest way to request a Safe Ride is through the Via Rider app. Download the app on your smartphone and create an account. Apply your unique promo code provided by the University (download your code from the Northwestern Safe Ride website here) to the Via app using these directions. Once you're ready, enter your origin and destination by dragging the pin or entering a location using the search bar to begin requesting your ride. Be sure to adjust your passenger count to the number of riders in your party. Select the free NU Safe Ride proposal from the proposal list.
If you don't have a smartphone, call (847) 260-7400 for booking help. We will respond as quickly as we can, but due to call volume, it may take a few minutes to receive a response. The dispatcher will ask you for your unique single-use promo code, origin location, destination, and the number of riders. The dispatcher will give you an estimated time of arrival and a pickup location.
